You can return your purchased items within 60 days of receiving them. We will take care of the process, making it risk-free for you.
Before using the product, please read the user manual carefully. You may open the package to check if the product works correctly and includes all components. If you notice any issues, contact our customer support as soon as possible.
We cover return fees in the following cases:
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Incorrect product specifications – If the received product does not match the description on our website.
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Damaged goods – Always inspect your shipment upon delivery. If the package is severely damaged or opened, refuse to accept it. Our products are securely packed in an extra box for maximum protection.
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Faulty product – If your product has a defect.
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Warranty cases – If there is no service center in your region.
❕Important: If you return a product for any other reason (e.g., you changed your mind), we will not reimburse the initial delivery costs.
Return Conditions
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All returned items must include all original accessories and be in resellable condition (except for faulty products, where packaging is not required).
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You must include the purchase document (invoice or receipt).
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Returns are not accepted if the goods have been damaged by the customer.
How to return an item?
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Contact us – Let us know that you want to return an item. We will provide a prepaid return shipping label (if eligible).
- Pack the item securely – Ensure that the product, along with all accessories, is packed safely to prevent damage in transit.
- Ship the package – Use the provided label to return the item. If a return label is not provided, you will need to cover the return shipping cost.
❕Important: Always contact us before returning an item to ensure a smooth process and possible shipping coverage.
For any questions, feel free to contact our customer support team. We’re here to help!
Once we have received and verified your return, you'll be refunded within 10 business days using the payment method you used when ordering.
We reserve the right to change our return and refund policies at any time to comply with applicable laws.
Contact us:
Company name: UAB IRANKIAI LT, part of VERKTER GROUP
Company registration address: Islandijos pl. 161-2, Kaunas, LT-49120, Lithuania
Company code: 302561679
VAT No.: FR14849394986 (for customers in France)
E-mail: info@outilsdequalit.fr
Customer service: Mon-Fri 9am-6pm